Terms & Conditions

Reference on this web site to 'our', 'we' and 'us' are references to Sunsave Travel.

We act as The Global Travel Group plc (3973) in connection with the sale of travel products. Unless specified as the operator, the Global Travel Group plc is the agent of ATOL protected Tour Operators and other principles.

All contracts concluded between us and you the customer are subject to our standard terms and conditions. This web site is for the purpose of communicating prices and availability, it should therefore not be regarded as an offer. A contract is only concluded by sending you confirmation of our acceptance. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer. Further details on your statutory rights can be obtained from https://www.gov.uk/consumer-protection-rights.

All holidays and flights advertised in this web site are bound by the relevant Tour Operators terms and conditions and are subject to availability.

Each Tour Operator or Airline reserves the right to change holiday details and/or flight and routes.

The prices shown on this web site are valid at the time of input, however we reserve the right to change our prices or other details at any time. Prices may go up or down. The SunSave Travel consultants will confirm the correct price or advise of any amendments before your Holiday or Flight booking is confirmed.

Credit card charge is 2.5%, £2 flat fee for debit cards including solo and switch. Plus £1.10 transaction fee per payment.

We reserve the right to withdraw these prices without notice.

Ticket on departure and/or resort transfers charges may apply to selected holidays.

All customers who make a booking are required to hold a valid passport.

It is your responsibility to be in possession of a valid passport and any Visa that may be necessary.

SunSave Travel can't be held responsible for any loss or delay that may occur as a result of passports or visas not being produced for travel.

The lead passenger must be aged 18 years or over and must accept responsibility for all travelling.

It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel e.g., a) Criminal Offences (Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking the holiday) b) previous deportations from the destinations that you are travelling to.

Charges will be incurred for any amendments made to a booking or travel arrangement.

Luggage £30 - £90 per person
Transfers £10 - £60 per person
Inflight Meals £15 - £30 per person
Late booking £15 per person

It is a condition of booking that you take out adequate travel insurance.

Offers are open to UK residents only.

SunSave Travel reserves the right to refuse to accept any order placed by you the customer.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.

Access to this site is conditional on your agreement that the contents and all matters which arise between you, the customer and Sunsave Travel will be governed by English law. It is also conditional on your agreement that any dispute that arises between you, the customer and Sunsave Travel will be subject to the exclusive jurisdiction of the Courts of England and Wales.

We collect information such as name, address and email address when an enquiry is generated, or a booking is made. We will use your information for administration, customer services and targeted marketing. In order to fulfil our commitments to you we will disclose your information to our service providers and agents. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.

If you do not wish to receive marketing or promotional material, please state this to SunSave Travel at the time of booking, when asked by the sales representative.

Any transfer of personal information outside of the European Economic Area is done in circumstances ensuring that the information is processed only in accordance with the privacy policy and the UK's Data Protection Act.

If you have any queries relating to our privacy policy please contact SunSave Travel by clicking here.

The copyright in the material contained on this site belongs to us or its licensors. The material may only be used for that person's own personal use for non-commercial purposes.

SunSave Travel can't be held responsible for the content or the privacy policies of web sites to which it may link.

We strive to achieve the highest standards of accuracy at all time and all details of your holiday booking will be confirmed to you at the time of booking. It is important that you verify that this information is correct at the time of booking, as we cannot be held responsible should you inform us at a later date that this information is wrong.

All holidays are booked subject to the following terms and it is your responsibility to ensure that you have read, understood and agree to the following.

When making a booking on your behalf we arrange for you to enter into a contract with the principal (tour operator/airline/cruise company or other supplier) named on your receipt. For most bookings we act as agent for the principal, however when making a booking with the “no frills” airlines and some hotels we act as your agent. Details will be provided to you at the time of booking. As agent we are unable to accept any responsibility for the acts or omissions of the principal or for the services provided by the principal. The principal’s Terms & Conditions will apply to your booking and in the unlikely event of difficulty, your monies will be protected by that company's ATOL licence. We advise you to read these conditions carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. In the event of a difficulty with your booking, we will do all we can to assist you to resolve the matter. Ultimately however the contract will be between yourself and the supplier. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

GENERAL TERMS

The General Terms below are, in this situation, in addition to the Terms and Conditions provided by the flight and/or accommodation supplier.

Payments

Please note that payments of balances must be received by SunSave Travel no later than 14 weeks prior to travel. All balances are subject to a card transaction fee of 2.5% on a credit card and a £2 flat fee on debit cards. Should you fail to pay your balance less than 14 weeks prior to departure date, we reserve the right to charge an administration fee of £20.00 per person, per day. For those making payments online and incorrectly choosing a credit card from the drop down menu, the 2.5% fee, once paid, is unfortunately nonrefundable. If for any reason we do not receive payment, we shall be entitled to cancel the booking with loss of all monies that had previously paid and any cancellation fees set out in the principal's Terms and Conditions.

Changes and Cancellations

Should you wish to amend or change your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. Charges will be levied by the tour operator or other supplier and you will be advised of these. In addition, SunSave Travel will also charge a fee, details below. No amendments can be made to your booking within 7 days of travel. Cancellations within 14 weeks of the departure date will be charged at 100% as per tour operators booking conditions. Please note any incorrect information on any documentation received from us must be brought to the attention of the Administration Department of SunSave Travel, within 3 days of receipt of this paperwork. You must also put any amendments in writing within 3 days of notifying us by phone as without this we may be unable to make amendments and you will incur charges.

Booking Details

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

Insurance

We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most tour operators that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.and some airlines or tour operators may deny you from travelling, if proof of insurance cannot be provided. We can provide suitable cover if required. If you have declined our insurance we accept no liability arising from failure to obtain adequate cover. If you have booked your insurance through us, you will receive a confirmation policy document prior to travel.

SunSave.com (FSA registered number: 574210) is an Appointed Representative of Rock Insurance Services Limited who are authorised and regulated by the Financial Services Authority. This can be confirmed by contacting the FSA on 0845 606 1234 or by visiting the FSA’s website at: http://www.fsa.gov.uk/register

Flight Times and Tickets

Flight times shown are provisional and may be subject to change, as per the tour operators' booking conditions. For all flight bookings please reconfirm your flight times 48 hours prior to departure as per the tour operator's/airline's instructions. This applies to outward and homeward journeys, as changes to flight times may be made during your time abroad. We cannot be held responsible for customers missing flights who have not followed these instructions. Tickets are generally issued by the tour operator between ten days and two weeks prior to travel, however they reserve the right to issue documents on departure at the airport. You must contact us one week prior to departure if your travel documents have not been received or if you do not have a flight reference number for a ticket on departure booking. We will not be responsible for the loss of any items sent by post unless such loss is due to our negligence.

The flight information advertised comes from all the major UK tour operators and airlines. The data is scanned by a third party and although regularly updated, most data is only live at the point which the flight is added to your holiday basket. Be aware that some airlines do not maintain real time seat availability in the reservations system to which we connect. As agents for all UK tour operators we are constrained by the information they provide. Seat availability and pricing is at the operator's discretion and is subject to availability. Prices can fluctuate. Our online prices do not normally include inflight meals, however.with certain providers the in flight meals are compulsory with the flight. In this instance SunSave charge a fee for these flight meals outlined in our service charges below. Where flight meals are not included in your booking, they cannot be added at a later date.

Passports, Visas and Health

All passengers must have a valid passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, or you hold an overseas passport, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. As it is not possible to claim against your insurance cover should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. Please be aware customers are responsible for any visa or inoculation requirements for their destination. You may wish to obtain a copy of a useful booklet called Health Advice for Travelers (T6) available by calling 0800 555777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or their web site www.fco.gov.uk or from the ABTA Health advice line on premium rate 0839 656699 / 0839 656667. It is your responsibility prior to booking your holiday to ensure that you have a valid passport. Overseas nationals are responsible for ensuring that their passport allows travel to their chosen destination and customers should ensure that they are in possession of any visa necessary to enter the country of their chosen destination. We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor the principal, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Customer Service

We hope your travel arrangements run as smoothly as possible and that you enjoy your holiday, however, if you have any concerns or complaints regarding your booking we require full details of your complaint in writing, addressed to the Complaints Department at SunSave.com. You can send this to our postal address or alternatively email complaints@SunSave.com

Should you have any issues whilst you are on holiday, we would suggest that you immediately inform a representative of the supplier or the hotel management locally. Full contact details for your supplier are available on your tickets or voucher and this includes the in-resort procedure. Should you fail to follow the correct procedure there will be less opportunity to investigate and rectify your complaint, which may result in your complaint being rejected on return to the UK.

If you are unable to resolve your issues locally, we would advise you to contact SunSave.com and we will try to assist you where possible. This may include booking alternative accommodation, on your behalf and should there be any additional costs they will be passed on to you.

If you have any complaints regarding your holiday, once you have returned to the UK, you must submit this in writing to SunSave.com within 28 days of your return.

SunSave.com Customer Services Team will acknowledge all written correspondence within 28 days of receipt.

We will endeavor to obtain a full written response to your complaint from our suppliers within 56 days of acknowledging your complaint.

During busy periods, (September to November) it may take longer for our suppliers to complete their investigations. If this is the case we will advise you in writing of the delay.

Financial Protection

We are fully bonded members of ATOL and trade as members of the Global Travel Group. In the unlikely event of our or the tour operators insolvency your Monies are held in the Global Travel client account and protected under the terms of this license, and if abroad you will be repatriated.

Refund Procedure

If a refund is due to any SunSave customer, the procedure has to be processed through the Global Accounts head office. Once the official paperwork has been sent it can take anything from 7 to 12 working days for the payment to be returned to the card from which it was debited. Due to money laundering and fraud protection the money can only be returned to the card from which it was processed.

Data Protection Policy

All booking calls are recorded for security and training purposes.

We take full responsibility for ensuring proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. If you have not opted out to receive Marketing or Promotional material then we may also contact you from time to time with details of any special offers we may have available.

Your Accommodation

All hotels featured in our programme are booked through the tour operator/hotel supplier on your paperwork. Although we cannot check every one of these hotels every season, the ratings featured in our advertising/on our web site are the suppliers own ratings and are closely based on the official tourist board ratings. It is important that customers are happy with their choice of hotel at the time of booking. All hotels do represent excellent value for money within their ratings and any that receive an unreasonable proportion of complaints from our customers are dropped from our programme. If you have a complaint while you are staying at the accommodation in question, you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. You may lose any right to compensation, if you fail to do so. If the issue is not resolved to your satisfaction, you should contact the supplier's representative in the resort and then the hotel supplier in the UK (details will be on your paperwork). In the event that they are unable to resolve the matter, and you wish to take matters further, you must do so directly with the accommodation provider concerned. Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart the UK for 7 or 14 nights as required. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally therefore check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. We will request a late check out for the room. However this is not guaranteed and where available may be charged for separately on the spot. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room until hours after your arrival in the hotel. Your flight details are included on the booking with all hotels so that hotel staff are aware of your flight timings from the time that your holiday is booked. They will also be notified on your booking that you require a late check out. Most hotels provide this late checkout facility. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment.

ONLINE BOOKINGS

Once we have received confirmation from the tour operator/hotel supplier, we will contact you via email and/or telephone to let you know that the holiday has been booked. The contract is formed when we have received your booking reference number from the tour operator/hotel supplier. Please note that once your booking has been confirmed to us, you can only cancel the holiday in accordance with the relevant tour operators' terms and conditions which may impose cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs. Unless otherwise stated, transfers are excluded from online bookings.

Customers should also note that each booking is treated separately on our online booking system. If larger groups want to be sure of sufficient availability for any flights/hotels they should call our call centre. If two parts of the same group book online on two separate bookings and the holiday availability expires between the two bookings we regret therefore that we are unable to cancel the first booked holiday without applying cancellation charges as levied upon us by the tour operators.

Flight Data

All online holiday bookings are made with us for holidays departing a given airport in the UK on a given date, for an agreed number of people and duration and staying in a specified hotel. Once you have chosen a particular holiday, we reserve the right to make only minor changes to flight arrangements (such as a change of flight number, carrier, or a shift of no more than 3 hours on any leg of the journey). Confirmed flight timings and flight numbers will be on your paperwork which will be sent out to you within 48 hours of making your booking. Please check the paperwork immediately upon receipt and contact us by return should you have any issues. Where more major changes are necessary, we will notify you of these changes prior to confirming your booking and offer suitable alternatives where possible. Following completion of your booking, please note the tour operator's terms and conditions apply with regards to any further changes in flight arrangements.

Please note that in certain situations, we may not have been provided the actual flight times by the flights suppliers. Where this is the case, our web site will display flight dates only. Customers should note that the inbound flight may take off in the early hours of the morning of the day following the actual date displayed.

You should receive confirmation of your booking within 48 hours of your booking request being made. In most cases bookings will be confirmed by email only. Should you not receive an email within the 48 hour period then please contact us as soon as possible.

Unless you have received an email notifying you that your holiday has been cancelled you must not assume this to be the case. If you wish to check on the status of your order after a 48 period has passed, email admin@SunSave.com.

Every care is taken to ensure our online systems are up to date and correct. Please be aware however that as we use third party data, there may be occasions where the prices they show are incorrect or inaccurate. Please accept our apologies for any accidental misrepresentations on this web site or other affiliated sites.

Changes To Your Booking By The Supplier/Principal.

The flight/hotel supplier/principle reserve the right to make changes to your booking, as per their terms and conditions. In the event that your booked hotel/flight becomes unavailable (i.e. closure or overbooking etc), for your planned dates of travel, a suitable alternative will be automatically offered.

In this event we will pass on the new details as soon as we are notified of the situation. As agent only for the supplier/principal we cannot accept any liability for any changes or cancellations made to your booking unless they are due our own acts or omissions.

SERVICE CHARGES

In certain circumstances we apply a service charge for the services we provide.

SERVICE	CHARGE
Name change	Operators charge plus £50
Title change	Operators charge plus £50
Misspelling	Operators charge plus £50
Accommodation change	Operators charge, plus difference in cost, plus £100
Flight change	Operators charge, plus difference in cost, plus £100
Complete holiday change	Cancellation fees, plus difference in cost, plus £100
Late payment charge	£20 per person, per day
Pre-book seats	Operator fee, plus £20
Add in flight meals	Operator fee, plus £20
Add transfers	Cost of transfer, plus £20
Add extra leg room	Operator fee, plus £25
Duplicate accommodation voucher	£10
CD copy of taped conversation	£50

Optional & Extra Charges for Flights

SunSave.com searches and compares flights from a number of flight carriers. We can, under your instruction, book flights on your behalf directly with the airline. Flights are NOT booked with SunSave.com and therefore SunSave.com are not responsible for the flight and any changes that may occur once booked as that is the responsibility of the flight provider.

All low cost carriers flights have to be paid in full at the time of booking.

Each Low Cost Carrier has additional charges over and above the basic cost of the flight.

All our flight prices exclude checked in baggage

The airlines charges vary and are subject to charge:

Ryanair - 15kg £30 to £70
Easyjet - 20kg £29 to £38
Flymonarch - 20kg £35 to £42
Jet2 - 22kg £30 - £49
Thomson 20kg £44 - £75
Flythomascook 20kg £38 - £55