Terms & Conditions

Reference on this web site to 'our', 'we' and 'us' are references to SunSave Travel.

We act as The Global Travel Group plc (S8084) in connection with the sale of travel products. Unless specified as the operator, the Global Travel Group plc is the agent of ATOL protected Tour Operators and other principles.

All contracts concluded between us and you the customer are subject to our standard terms and conditions. This web site is for the purpose of communicating prices and availability, it should therefore not be regarded as an offer. A contract is only concluded by sending you confirmation of our acceptance. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.

All holidays and flights advertised in this web site are bound by the relevant Tour Operators terms and conditions and are subject to availability.

Each Tour Operator or Airline reserves the right to change holiday details and/or flight and routes.

The prices shown on this web site are valid at the time of input, however we reserve the right to change our prices or other details at any time. Prices may go up or down. The SunSave Travel consultants will confirm the correct price or advise of any amendments before your Holiday or Flight booking is confirmed.

Credit card charge is 2.5%, £2 flat fee for debit cards including solo and switch.

We reserve the right to withdraw these prices without notice.

All holiday and flight prices quoted are in pounds sterling.

Ticket on departure and/or resort transfers charges may apply to selected holidays.

All customers who make a booking are required to hold a valid 10 year passport.

It is your responsibility to be in possession of a valid passport and any Visa that may be necessary.

SunSave Travel can't be held responsible for any loss or delay that may occur as a result of passports or visas not being produced for travel.

The lead passenger must be aged 18 years or over and must accept responsibility for all traveling.

It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel e.g., a) Criminal Offences ( Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking the holiday) b) previous deportations from the destinations that you are traveling to.

Charges will be incurred for any amendments made to a booking or travel arrangement.

booking fee £0 - £50 per person
transfers £0 - £50 pp
meals on flight - £0 - £25 pp
ticket on departure charge - £0 - £25pp

It is a condition of booking that you take out adequate travel insurance.

Offers are open to UK residents only.

SunSave Travel reserves the right to refuse to accept any order placed by you the customer.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.

Access to this web site is conditional on your agreement that the contents and all matters which arise between you the customer and SunSave Travel will be governed by English law.

We collect information such as name, address and email address when an enquiry is generated, or a booking is made. We will use your information for administration, customer services and targeted marketing. In order to fulfil our commitments to you we will disclose your information to our service providers and agents. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.

If you do not wish to receive marketing or promotional material, please state this to SunSave Travel at the time of booking.

Any transfer of personal information outside of the European Economic Area is done in circumstances ensuring that the information is processed only in accordance with the privacy policy and the UK's Data Protection Act.

If you have any queries relating to our privacy policy please contact SunSave Travel by clicking here.

The copyright in the material contained on this site belongs to us or its licensors. The material may only be used for that person's own personal use for non-commercial purposes.

SunSave Travel can't be held responsible for the content or the privacy policies of web sites to which it may link.

Whilst we strive to achieve the highest standards of accuracy we cannot be held responsible for the content on this web site. We advise you to check all holiday and flight details at the time of booking.

All holidays are booked subject to the following terms and it is your responsibility to ensure that you have read, understood and agree to the following.

When making your booking we will arrange for you to enter into a contract with the principal (tour operator/airline/cruise company or other supplier) named on your receipt. For most bookings we act as agent for the principal but we act as your agent when making a booking with most no frills airlines and some hotels. Details will be given at the time of booking. As agent we accept no responsibility for the acts or omissions of the principal or for the services provided by the principal. The principal’s Terms & Conditions will apply to your booking and in the unlikely event of difficulty, your monies will be protected by that company's ATOL licence. We advise you to read these conditions carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. In the event of a difficulty with your booking, we will do all we can to assist you to resolve the matter. Ultimately however the contract will be between yourself and the supplier. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

GENERAL TERMS

The General Terms below are, in this situation, in addition to the Terms and Conditions provided by the flight and/or accommodation supplier.

Payments

Please note that payments of balances due, must be received by SunSave Travel no later than 12 weeks prior to travel. Unless you contact our administration department prior to your balance due date, the card you used at the time of booking will be automatically debited for the amount due on that date. We reserve the right to charge an administration fee of £20.00 per person where payments are received after this time. We also reserve the right to levy 2.5% of the transaction value where payments are made by credit card. If for any reason we do not receive payment, we shall be entitled to cancel the booking with loss of all monies you had previously paid and any cancellation fees set out in the principal’s Terms and Conditions. For those making payments online and incorrectly choosing a credit card from the drop down menu, the 2.5% fee, once paid, is unfortunately non-refundable.

Changes and Cancellations

Should you wish to amend or change your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. Charges will be levied by the tour operator or other supplier and you will be advised of these. In addition, SunSave Travel will also charge a fee, details below. Cancellations within 12 weeks of the departure date will be charged at 100% as per tour operators booking conditions. Please note any incorrect information on any documentation received from us must be brought to the attention of the Administration Department of SunSave Travel, within 3 days of receipt of this paperwork. You must also put any amendments in writing within 3 days of notifying us by phone as without this we may be unable to make amendments and you will incur charges.

Booking Details

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are traveling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

Insurance

We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most tour operators that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.and some airlines or tour operators may deny you from traveling, if proof of insurance cannot be provided. We can provide suitable cover if required. If you have declined our insurance we accept no liability arising from failure to obtain adequate cover. If you have booked your insurance through us, you will receive a confirmation policy document prior to travel.

Flight times and tickets

Flight times shown are provisional and may be subject to change, as per the tour operators' booking conditions. For all flight bookings please reconfirm your flight times 48 hours prior to departure as per the tour operator's/airline's instructions. This applies to outward and homeward journeys, as changes to flight times may be made during your time abroad. We cannot be held responsible for customers missing flights who have not followed these instructions. Tickets are generally issued by the tour operator between ten days and two weeks prior to travel, however they reserve the right to issue documents on departure at the airport. You must contact us one week prior to departure if your travel documents have not been received or if you do not have a flight reference number for a ticket on departure booking. We will not be responsible for the loss of any items sent by post unless such loss is due to our negligence.

The flight information advertised comes from all the major UK tour operators and airlines. The data is scanned by a third party and although regularly updated, most data is only live at the point which the flight is added to your holiday basket. Be aware that some airlines do not maintain real time seat availability in the reservations system to which we connect. As agents for all UK tour operators we are constrained by the information they provide. Seat availability and pricing is at the operator's discretion and is subject to availability. Prices can fluctuate. Our online prices do not include in-flight meals. With certain providers the in flight meals are compulsory. Where this is the case, SunSave charge a fee for these flight meals outlined in our service charges below. Where flight meals are not included in your booking, they cannot be added at a later date.

Passports, visas and health

All passengers must have a 10-year British Citizen passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, or you hold an overseas passport, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. As it is not possible to claim against your insurance cover should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. Please be aware customers are responsible for any visa or inoculation requirements for their destination. You may wish to obtain a copy of a useful booklet called Health Advice for Travelers (T6) available by calling 0800555777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or their web site www.fco.gov.uk or from the ABTA Health advice line on premium rate 0839 656699 / 0839 656667. It is your responsibility prior to booking your holiday to ensure that you have a valid passport. Overseas nationals are responsible for ensuring that their passport allows travel to their chosen destination and customers should ensure that they are in possession of any visa necessary to enter the country of their chosen destination. We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor the principal, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Customer Service

We hope your travel arrangements run as smoothly as possible and you enjoy your holiday, however if you feel the need to complain we recommend that you immediately inform a representative of the supplier, or hotel reception staff, whilst you are on holiday. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you are not satisfied, you must follow this up in writing (by post only) immediately on return to the UK (or at the very latest within 28 days) DIRECTLY to the supplier of the hotel / flight.

Financial Protection

We are fully bonded members of the Association of British Travel Agents (ABTA). In the unlikely event of our or the tour operators insolvency your monies are protected under the terms of this licence and if abroad you will be repatriated.

Refund Procedure

If a refund is due to any Sunsave customer, the procedure has to be processed through the Global Accounts head office. Once the official paperwork has been sent it can take anything from 7 to 12 working days for the payment to be returned to the card from which it was debited. Due to money laundering and fraud protection the money can only be returned to the card from which it was processed.

Data Protection Policy

We take full responsibility for ensuring proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. We may also contact you from time to time with details of any special offers we may have available.

Your accommodation

All hotels featured in our programme are booked through the tour operator / hotel supplier on your paperwork. Although we cannot check every one of these hotels every season, the ratings featured in our advertising / on our web site are the suppliers own ratings and are closely based on the official tourist board ratings. It is important that customers are happy with their choice of hotel at the time of booking. All hotels do represent excellent value for money within their ratings and any that receive an unreasonable proportion of complaints from our customers are dropped from our programme. If you have a complaint while you are staying at the accommodation in question, you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. You may lose any right to compensation, if you fail to do so. If the issue is not resolved to your satisfaction, you should contact the supplier's representative in the resort and then the hotel supplier in the UK (details will be on your paperwork). In the event that they are unable to resolve the matter, and you wish to take matters further, you must do so directly with the accommodation provider concerned. Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart the UK for 7 or 14 nights as required. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When traveling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally therefore check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. We will request a late check out for the room. However this is not guaranteed and where available may be charged for separately on the spot. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room until hours after your arrival in the hotel. Your flight details are included on the booking with all hotels so that hotel staff are aware of your flight timings from the time that your holiday is booked. They will also be notified on your booking that you require a late check out. Most hotels provide this late checkout facility. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment.

ONLINE BOOKINGS

By clicking to book a holiday or hotel and entering your personal and payment details on our web site, you are making us an offer to purchase the product. At this point we immediately recontact the tour operator / hotel supplier for whom we are acting as a travel agent. Each tour operator / supplier will still require a short period of time to check to see if your chosen holiday / hotel is still available. Although the email confirmation sent to you is NOT contractual acceptance of our ability to provide this product, it is an acknowledgement that we have received your offer, and should the product be available as detailed on our web site you have entered into a legally binding agreement to purchase this product.

Once we have received confirmation from the tour operator / hotel supplier, we will contact you via email and/or telephone to let you know that the holiday has been booked. The contract is formed when we have received your booking reference number from the tour operator / hotel supplier. Please note that once your booking has been confirmed to us, you can only cancel the holiday in accordance with the relevant tour operators' terms and conditions which may impose cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs. Unless otherwise stated, transfers are excluded from online bookings.

Customers should also note that each booking is treated separately on our online booking system. If larger groups want to be sure of sufficient availability for any flights / hotels they should call our call centre. If two parts of the same group book online on two separate bookings and the holiday availability expires between the two bookings we regret therefore that we are unable to cancel the first booked holiday without applying cancellation charges as levied upon us by the tour operators.

Flight Data

The flight information advertised comes from all the major UK tour operators and airlines. The data is scanned by a third party and although regularly updated, most data is only live at the point which the flight is added to your holiday basket. Be aware that some airlines do not maintain real time seat availability in the reservations system to which we connect. As agents for all UK tour operators we are constrained by the information they provide. Seat availability and pricing is at the operator's discretion and is subject to availability. Prices can fluctuate.

All online holiday bookings are made with us for holidays departing a given airport in the UK on a given date, for an agreed number of people and duration and staying in a specified hotel. Once you have chosen a particular holiday, we reserve the right to make only minor changes to flight arrangements (such as a change of flight number, carrier, or a shift of no more than 3 hours on any leg of the journey). Confirmed flight timings and flight numbers will be on your paperwork which will be sent out to you within 48 hours of making your booking. Where more major changes are necessary, we will notify you of these changes prior to confirming your booking and offer suitable alternatives where possible. Following completion of your booking, please note the tour operator's terms and conditions apply with regards to any further changes in flight arrangements.

Please note that in certain cases, flight suppliers may not provide flight times on our web site. Where this is the case, our web site will display flight dates only. Customers should note that the inbound flight may take off in the early hours of the morning of the day following the date displayed.

You should receive confirmation of your booking within 48 hours of your booking request being made. In most cases bookings will be confirmed by email only. We cannot be held responsible where an email does not arrive with you.

Unless you have received an email notifying you that your holiday has been cancelled you must not assume this to be the case. If you wish to check on the status of your order after a 48 period has passed, email admin@sunsave.com.

Every care is taken to ensure our online systems are up to date and correct. Please be aware however that as we use third party data, there may be occasions where the prices they show are incorrect or inaccurate. Please accept our apologies for any accidental misrepresentations on this web site or other affiliated sites.

SERVICE CHARGES

In certain circumstances we apply a service charge for the services we provide.

SERVICE CHARGE
Name change Operators charge plus £50
Title change Operators charge plus £50
Misspelling Operators charge plus £50
Accommodation change Operators charge, plus difference in cost, plus £100
Flight change Operators charge, plus difference in cost, plus £100
Complete holiday change Cancellation fees, plus difference in cost, plus £100
Late payment charge £20 per person, per day
Pre-book seats
Operator fee, plus £20
Add in flight meals Operator fee, plus £20
Add transfers Cost of transfer, plus £20
Add extra leg room Operator fee, plus £25
Duplicate accommodation voucher £10
CD copy of taped conversation £50